Frequently Asked Questions
- How do I order the equipment that I need?
- You can order online by filling out the reservation form on our web site. You can also order by phone (901-219-8992) or fax your order to (901-433-9544).
- Is there a minimum order amount?
- Yes, the minimum order amount "for delivery" is "$50.00". We will fulfill your order if the cost is less than that, however, the minimum amount of "$50.00" will be charged.
- How far in advance should I place an order?
- You should place your order as early as possible to insure that the equipment you need will be available. Two to three weeks is generally adequate. We generally request at least a 72 hour notice on all orders so that we can schedule delivery.
- What about last minute orders?
- We will try our best to accommodate all orders with short notice, based on equipment availability and if delivery can be scheduled. In the event of a last minute order, if you place the order online, please follow up with a phone call to us.
- What if I need to make changes or add to my order?
- Please let us know at the earliest possible time of any changes or additions to your order. We will accommodate whenever possible.
- How do I know that my order has been confirmed?
- You will be contacted within 24 hours of your placed order. If you have not heard from us, please contact us by phone (901-219-8992) to confirm.
- Will a deposit be required to secure my order?
- Payment in full is required to guarantee an order. Should you choose to pay with cash or check, a credit card number is still required to secure the order.
- What forms of payment do you accept?
- We accept Visa, MasterCard, checks and cash.
- What is your cancellation policy?
- Orders cancelled less than 48 hours prior to the delivery date will be refunded 50% of the original order. We do understand emergencies, so if your order is merely being postponed and is rebooked and used within 3 months, the 50% cancellation fee can be applied to the new order, with a $15.00 processing fee.
- How do I arrange delivery?
- You can fill out the delivery information sheet and send it online, or you can fax it to 901-433-9544. You will receive confirmation of this along with your order confirmation. You can certainly call us at 901-219- 8992 with any questions or specific requests.
- What are your delivery rates?
- Give us a call.
- Will you set up the crib and other rental equipment?
- Absolutely! We will always assemble and disassemble the crib for you. This service is included as part of your delivery. Let us know if you need help with the other equipment. We'll be glad to set it all up for you.
- Will you install car seats?
- We cannot install your car seats for you. We will, however, include instructions for you to install them yourself. Should you require help, you can call the National Highway Traffic Safety Administration (NHTSA) at 1-888-327-4236 for the closest location of an NHTSA Inspection Station. The station should have a licensed technician to assist you with the car seat installation.
- Are your products safe?
- All of our equipment meets all current federal safety standards and is certified by the Juvenile Products Manufacturing Association or in the case of car seats, approved by the Insurance Institute for Highway Safety (IIHS). We also check each piece of equipment for any safety issues upon its return to us. All products are then thoroughly cleaned and sanitized prior to each rental.
- Are you aware of product recalls?
- Yes. We receive automatic email updates from the Consumer Product Safety Commission regarding any recalls, as well as track the updates ourselves on their website (www.cpsc.gov).
- Will I receive the exact items shown on the web site?
- Not always. Although the brand and appearance of an item that we deliver to you may be different than those shown on our website, the level of quality and safety will always be the same. Please call if you have any questions or concerns regarding this.
- What is your policy on damaged, lost or stolen products?
- We expect our products, as well as all parts and accessories, to be returned to us in the same condition that the renter receives them. With the exception of high chairs, it is suggested that no food or leaky bottles or cups be placed on or in any of the other equipment. Normal wear and tear is expected, however, we do ask that you wipe up any spills or accidents as they occur to prevent stains or permanent damage to the equipment. If a product is damaged we ask that you contact us immediately to advise us of the situation, not at the end of the rental. The renter is responsible for any items that are lost, stolen or damaged and will be charged for those items.